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Terms and Conditions

Last updated: 12 October 2026
These terms govern your use of and purchases from the NMO store (nmo.solutions). By placing an order you confirm that you have read them, together with the Privacy Policy and the Exchange and Refund Policy, which form part of these terms.

1. About the store

  • Trade name: NMO («نمو»).
  • Commercial Registration: 4650277328.
  • Location: Madinah, Kingdom of Saudi Arabia.
  • Contact: WhatsApp and phone ‎+966550086082, email [email protected].

2. Products and services

All NMO products and services are digital and delivered electronically; no physical goods are shipped. They fall into four types:
  • Digital products: Hiko booklets in PDF format, available for download after payment.
  • Fixed-price services: such as consultation, voice-over, visual identity, idea generation and feasibility studies.
  • Services priced after assessment: such as sales growth and store setup, and software development. The request is submitted without payment to start the assessment, and neither party is bound to execute before the scope and price are approved.
  • Monthly subscription services: such as store management, customer service, social media and abandoned carts, paid in advance for each month.
Each product page explains what is and is not included, its duration and how it is delivered. In case of conflict, the scope agreed in writing prevails, then the product page, then these terms, always in accordance with applicable law.

3. Orders, prices and payment

  • An order is confirmed once payment is completed, or, for services priced after assessment, once the quotation is approved and the agreed payment is made.
  • Prices are in Saudi riyals. The total shown in the cart before payment includes VAT where applicable, and an electronic invoice is issued for every order.
  • The price displayed when the order is confirmed applies; later price changes do not affect confirmed orders.
  • Payment is made through the methods available at checkout, including instalments via Emkan under its terms.
  • Prices do not include third-party costs unless stated, such as ad budgets, platform subscriptions, hosting, fonts and paid apps. No such cost is incurred without the customer's prior approval.
  • We may decline an order for a legitimate reason, in which case the amount paid is refunded in full.

4. Service delivery

  • Work starts after the order is confirmed and the required information, files and access are received. Delivery times on the service page are counted from that date.
  • Deliverables are sent electronically through the contact channels in clause 9.
  • The number of included revisions is set on each service page. Any change of direction or scope after approval is treated as a separate request by mutual agreement.
  • We will inform you as soon as we become aware of any expected delay or material difficulty. Delays caused by the customer providing requirements or approvals late are not considered delays on our side.
  • If an order is on hold for 30 days because requirements or replies are not provided despite reminders, we may close it after notifying the customer, and the amount paid is handled under the Exchange and Refund Policy.

5. Customer responsibilities

  • Provide accurate and complete information, as the quality of deliverables depends on it.
  • Ensure that any texts, images, logos and files provided comply with the law, do not infringe third-party rights, and that you have the right to use them.
  • For services that require access to your accounts, you remain the owner of those accounts and the decision-maker on any spending. Granting separate access is preferred over sharing passwords.
  • Review deliverables and approve them or send feedback within the period stated on the service page or agreed.

6. Results

We deliver our services with professional care within the agreed scope. Business results such as sales, profits, ad performance or funding depend on factors outside our control, so we do not guarantee a specific numerical or commercial result unless agreed in writing. Feasibility studies, idea generation and consultations support decision-making and are not legal, accounting or investment advice.

7. Cancellation and refunds

The Exchange and Refund Policy sets out the cancellation and refund rules for each type of product and service, without prejudice to any consumer right under the E-Commerce Law.

8. Intellectual property and confidentiality

  • Store content and booklets are owned by NMO. Buying a booklet grants personal use only; it may not be copied, published, sold or shared without written permission.
  • Usage rights to custom deliverables pass to the customer once all dues are paid, except third-party materials such as licensed fonts, images and code libraries, which remain subject to their licences. Unselected proposals remain NMO's property.
  • NMO may show completed work in its portfolio without disclosing any confidential information, unless the customer asks otherwise in writing.
  • We keep the information and files you provide confidential, use them only to fulfil your order, and process personal data under the Privacy Policy and the Personal Data Protection Law.

9. Communication

The approved channels are WhatsApp and phone ‎+966550086082, email [email protected], and the phone number and email registered in the customer's order. Messages through these channels, including approval of scope, price and deliverables, are binding correspondence between the parties.

10. Liability

We are responsible for delivering what we have committed to under these terms and the law. We are not responsible for consequences of inaccurate information provided by the customer, the customer's own decisions and spending on their accounts, or outages of external platforms and services outside our control. This does not affect any right or liability established by law.

11. Consumer rights

Nothing in these terms or on product pages shall be interpreted as waiving or limiting any consumer right under Saudi law. Customers may raise complaints with us via the Complaints and Suggestions page or with the Ministry of Commerce.

12. Changes and governing law

  • We may update these terms. Updates take effect from their publication on this page and do not apply to orders confirmed before that.
  • These terms are governed by the laws of the Kingdom of Saudi Arabia, including the E-Commerce Law and its Implementing Regulations. Disputes will be resolved amicably where possible, otherwise by the competent court in the Kingdom.
  • If any clause is found unenforceable, the remaining clauses stay in force.
  • The Arabic text prevails in case of any discrepancy with a translation.