Privacy Policy

Last updated: 12 October 2026

This policy explains how the NMO store (nmo.solutions) collects, uses and protects your personal data, and your rights over it, in accordance with the Personal Data Protection Law and its regulations and the E-Commerce Law. It forms part of the Terms and Conditions.

1. Data controller

NMO store, Commercial Registration 4650277328, Madinah, Kingdom of Saudi Arabia. For any matter relating to your data: email [email protected], or WhatsApp and phone ‎+966550086082.

2. Data we collect

Contact and order data: name, mobile number, email, billing details and address when requested at checkout, and order details.
Service data: information and files you provide about your project, and access you grant to your accounts when needed to deliver the service.
Communications: your messages to us via WhatsApp, email or store forms.
Technical data: browsing data collected by the store platform through cookies and analytics tools, such as device type and pages visited.

We do not ask for your account passwords, and we do not receive or store your card details; payments are processed directly by licensed payment providers.

3. Purposes and legal basis

Fulfilling your order, delivering the service and communicating with you about it, as required by our contract.
Issuing invoices and meeting legal obligations, including zakat, tax and record-keeping requirements.
Responding to your enquiries, complaints and requests.
Improving the store and our services using aggregate statistics.
Sending offers and marketing messages, only with your consent; you can stop them at any time.

4. Data sharing

We do not sell or rent your personal data. We share it only as necessary with:

Zid, the platform the store runs on.
Payment and instalment providers, such as Zid Pay and Emkan.
Communication and technology providers we use to fulfil orders, such as email and WhatsApp.
NMO team members assigned to your order, who are bound by confidentiality.
Competent government authorities where legally required.

Some of these technology services may require processing data outside the Kingdom; this is done in accordance with the Personal Data Protection Law and its regulations.

5. Cookies

The store and its platform use cookies to run the cart, sign-in and preferences, and tools may be used to measure visits and ad performance. You can control or delete cookies in your browser settings, although disabling them may affect some store functions.

6. Data protection

We take appropriate organisational and technical measures to protect your data, including encrypted connections to the store and limiting access to authorised people on a need-to-know basis. If an incident affects your data, we will notify the competent authority and you as required by law.

7. Retention

We keep your data for as long as needed for the purpose it was collected for, or as long as the law requires for invoices and records, and then securely destroy or anonymise it.

8. Your rights

To know how and why your data is collected and processed.
To access your data and obtain a copy in a clear format.
To request correction, completion or updating of your data.
To request destruction of your data when no longer needed, unless the law requires us to keep it.
To withdraw consent for consent-based processing, including marketing messages, at any time.

To exercise any of these rights, contact us by email or WhatsApp. We may ask you to verify your identity to protect your data, and we will respond free of charge within the period set by law.

9. Data complaints

If you have a concern about how your data is processed, please contact us first so we can address it. You also have the right to file a complaint with the Saudi Data and AI Authority (SDAIA) under the Personal Data Protection Law.

10. External links

The store may contain links to external websites or services with their own privacy policies, which we recommend you review before using them.

11. Updates

We may update this policy when our services or the law change, and the date of the latest update is shown at the top of the page. If a material change affects processing based on your consent, we will ask for your consent again where required.

The Arabic text prevails in case of any discrepancy with a translation.